F.A.Q.
Basic Info
How to register account?
For every now customer registration, you will be required to verify your email address. Here are some easy step to guide you through:
- Fill in your details (email address, new password, name)
- You'll then receive an email from AnotherBangkok, sent to your registered email
- Click 'Activate Account' in your email and you are good to SHOP!
How do I subscribe to the newsletter?
- To subscribe to our newsletter. look at the pop-up banner or look at teh bottom right corner of any page and fill in your email address within the available email field.
- You can also stay tuned to our promotions via social media platforms on Facebook / Instagram / TikTok
Who are sellers?
Third-party Sellers are independent official brands. They have been carefully curated for quality and style, offering customers a wide array of fashion-forward products.
Payments
Which Payment Methods Do You Accept?
We accepts the following payment methods for online purchases:
- All major credit cards, as shown at checkout
- GrabPay
- FPX Payment
- PayNow Service
*Please be advised that payment will only be processed upon successful fulfillment of the order. This adjustment is intended to prevent deductions from customers' accounts in instances where products are out of stock, resulting in a "pending" status on the credit cards.
**The transaction will be conducted in MYR during the checkout process.
THERE WAS AN ERROR WHILE I WAS CHECKING OUT! HOW DO I KNOW IF THE TRANSACTION WENT THROUGH OR NOT?
- Check "Order History" in 'My Account' or click here.
- Check the most recent order. Is it the one you just placed?
- For further confirmation, please contact your bank to see if your card was charged, as your account balance will be reflected as soon as you have confirmed your order with us.
Orders
Order Confirmation
Upon checking out, You will be given your order number. At this point, The order is not confirmed yet as We need to first run security and finance checks.
Once your order is confirmed, An order confirmation email will be sent to the email address provided by you.
The email contains:
- Order Number
- Order Amout
- The number of item(s) ordered
- Billing and Delivery Addresses
How Can I Track My Order?
Upon confirmation of your order, you will receive an email titled "Order Status" containing the tracking ID
How To Return My Items?
We totally get it, sometimes things don't go as planned. But worry not, we've got your back with our super chill Return and Refund policy.
HOW DO I KNOW HOW MUCH OF AN ITEM IS IN STOCK AND WHAT CAN I DO IF I WANT TO GET SOLD OUT ITEMS?
Stock levels are indicated next to each item:
x Left: The amount of available items
Sold out: Item is currently unavailable for purchase
Regrettably, not all styles will be restocked or may be unavailable. Nonetheless, you can utilize the 'Can't Find?' form at the homepage to request the product, and we will notify you via email if it becomes available again. Additionally, subscribing to our newsletter will ensure you receive updates when your preferred items are restocked
Delivery & Shipping
How Long Does An Order Take To Arrive?
Upon order fulfillment,
- Estimated Delivery for West Malaysia: 4 - 6 calendar days.
- Estimated Delivery for East Malaysia: 5 - 11 calendar days.
- Estimated Delivery for Singapore: 6 - 8 calendar days.
What shipping companies do you use?
We work with a private shipping service provider that is safe, effiecient, and reliable.
Size Guide
How Can I Choose The Right Size For Me?
The Size Guide is conveniently available on the page of each product.